Terms & conditions

25. Refund and Return policy

25.1 Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day of the payment.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post, fax, or email). Our contact details can be found below. You may use the attached model withdrawal form, but it is not obligatory.

You can also electronically fill in and submit the model withdrawal form or any other unequivocal statement on our website.

If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (for example by email) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

25.2 Effects of withdrawal

If you withdraw from a membership account, your name will be deleted from the members list within a reasonable period of time. Considering the nature of the service, any payments received from you will not be reimboursed. In case of transactons made by mistake, we may decide to carry out such reimbursement using the same means of payment as you used for the initial transaction.